Terms and Conditions: RoomNow Complimentary Annual Cleaning Services

Last updated: 2026-07-05

These Terms and Conditions govern the provision of the Complimentary Annual Cleaning Service offered by RoomNow.in to eligible property owners (Rent, PGs, Homestays, and Hotels). By subscribing to our Gold+ Subscription plan, you agree to the following terms.

1. Eligibility criteria

To be eligible for the complimentary annual cleaning service, the following conditions must be met:

• Continuous subscription: The property owner must maintain an active, continuous Gold+ Subscription for a minimum duration of 12 consecutive months.
• Subscription lapse: If the Gold+ subscription is cancelled, paused, or interrupted for any reason before the completion of the 12-month period, the owner forfeits the right to claim the complimentary cleaning service.
• Platform listing: The cleaning service is applicable only to properties and specific rooms currently listed and active on the RoomNow platform. Any rooms, units, or properties not listed on RoomNow are strictly excluded from this offer.

2. Service fulfillment & logistics

• Standard provision: Where possible, RoomNow will coordinate the cleaning services directly through our authorized service partners.
• Geographical limitations: In locations where RoomNow is unable to reach the owner’s property due to logistical constraints or lack of service partners, RoomNow reserves the right to facilitate the service via reimbursement.

3. Reimbursement policy (for non-serviceable areas)

In the event that RoomNow cannot provide direct cleaning services to your location, the following reimbursement process applies:

• Owner-managed cleaning: The owner may arrange for professional cleaning services independently.
• Invoice submission: To claim reimbursement, the owner must submit a valid, GST-compliant invoice (or equivalent official receipt) from a registered cleaning service provider to RoomNow.
• Approval process: RoomNow will review the submitted invoice. Reimbursement will only be processed if the invoice is deemed legitimate, clear, and related to the cleaning of the rooms listed on our platform. RoomNow reserves the right to cap the reimbursement amount based on standard market rates for similar services in your region.

4. General conditions

• Non-transferable: This service is non-transferable and cannot be exchanged for cash, subscription discounts, or other credits unless explicitly authorized by RoomNow.
• Frequency: Unless otherwise stated, the complimentary cleaning service is provided once per year upon successful completion of the 12-month Gold+ subscription term.
• Right to modify: RoomNow reserves the right to modify, suspend, or terminate this service offer at any time with prior notice to active subscribers.